Puerto Madero Miami

PRIVACY POLICY

Effective Date: February 2026
Last Updated: February 2026

Puerto Madero Miami ("Puerto Madero Miami," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, protect, and share your information when you visit our website, scan QR codes, complete forms, make reservations, place orders, or communicate with us via phone, email, or SMS (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information You Provide

This includes information you voluntarily provide when you:

• Complete forms on our website or via QR codes
• Make reservations
• Place orders
• Join our guest list or promotions
• Subscribe to receive SMS or email communications
• Contact us directly

This information may include:

• First and last name
• Phone number
• Email address
• Birthday
• Reservation details
• Order information
• Communication preferences

Automatically Collected Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Website usage activity
• Pages visited
• Date and time of access

This helps us improve functionality and customer experience.

2. HOW WE USE YOUR INFORMATION

We use your information for business and operational purposes including:

• Providing restaurant services
• Managing reservations and orders
• Sending confirmations and service notifications
• Providing customer support
• Sending promotions and offers (only with your consent)
• Sending review requests
• Improving our website and services
• Maintaining customer records
• Complying with legal requirements

We do not sell your personal information.

3. SMS COMMUNICATIONS AND MOBILE INFORMATION

If you provide your mobile phone number and opt in, you consent to receive SMS messages from Puerto Madero Miami, including:

• Reservation confirmations
• Order updates
• Customer service notifications
• Review requests
• Promotional offers and rewards (only if marketing consent is given)

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying:

STOP — to unsubscribe
HELP — for assistance

SMS Opt-In and Consent

SMS communications are only sent after you provide explicit consent by:

• Completing a form
• Checking an opt-in consent checkbox
• Providing your phone number voluntarily

We do not send SMS messages without consent.

Mobile Information Sharing Statement (IMPORTANT COMPLIANCE)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All mobile information and SMS consent data will only be used to provide services directly related to Puerto Madero Miami.

Text messaging originator opt-in data and consent will not be shared with any third parties.

4. HOW WE SHARE INFORMATION

We may share information only with trusted service providers who help operate our business, including:

• CRM providers (such as GoHighLevel)
• SMS and email communication providers
• Website hosting providers
• Reservation and ordering platforms
• Analytics providers

These providers may only use your information to perform services on our behalf.

We do not sell, rent, or trade your personal information.

We may disclose information if required by law or to protect our legal rights.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

• Improve website performance
• Understand visitor behavior
• Provide better user experience
• Support marketing and analytics

Cookies may collect anonymous usage data.

You may disable cookies through your browser settings. However, some website features may not function properly.

6. DATA SECURITY AND HANDLING

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

These measures include:

• Secure data storage
• Restricted access
• Encrypted communications where applicable

While we take reasonable precautions, no system can guarantee complete security.

7. DATA RETENTION

We retain your information only as long as necessary to:

• Provide services
• Meet legal requirements
• Maintain business records
• Provide customer support

You may request deletion of your data at any time.

8. YOUR RIGHTS

You have the right to:

• Access your personal information
• Request correction of your information
• Request deletion of your information
• Withdraw SMS or marketing consent
• Opt out of communications

To exercise these rights, contact us using the information below.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13.

If such information is discovered, it will be promptly deleted.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Updates will be posted on this page with the revised effective date.

Your continued use of our Services constitutes acceptance of the updated policy.

11. CONTACT INFORMATION

If you have questions or requests regarding this Privacy Policy, please contact:

Puerto Madero Miami
12879 SW 88th St